privacy policy
Introduction
Integrated IT Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data across all our software products, including but not limited to:
- Health Diary (for healthcare and service coordination)
- NEMT Bot (for non-emergency medical transportation automation)
- Any other mobile or web applications developed by Integrated IT Solutions
- By using our apps and services, you agree to the terms of this Privacy Policy.
Information We Collect
1. Information You Provide
Account Information: When you register, we may collect your name, email, phone number, and other details necessary for account creation.
Health or Service Data: Apps like Health Diary may collect health-related data you input, while NEMT Bot may store transportation booking details.
Communications: If you contact us for support, we collect communication records.
2. Automatically Collected Information
Device & Usage Data: We collect details such as device type, operating system, app version, IP address, and usage analytics to improve our services.
Location Data: Some apps (e.g., NEMT Bot) may request location access for service optimization. You can disable this in your device settings.
3. Third-Party Integrations
Some apps integrate with Google, Twilio, Stripe, and other third-party services. If you connect with third-party accounts, we may receive limited information as per their policies.
How We Use Your Information
We use your data to:
✔ Provide, maintain, and improve our apps and services.
✔ Personalize user experience based on app usage.
✔ Ensure compliance with industry regulations (e.g., HIPAA for healthcare apps).
✔ Process payments (if applicable) and manage subscriptions.
✔ Enhance security and prevent fraudulent activities.
✔ Send relevant notifications, updates, or support messages.
Data Sharing & Security
1. We Do NOT Sell Your Data
Your personal information is never sold, rented, or traded with third parties.
2. When We May Share Data
We may share data only when necessary, such as: Service Providers: Trusted third parties (e.g., cloud storage, analytics) working under strict confidentiality agreements. Legal Requirements: If required by law, regulatory authorities, or to protect users’ rights and safety.
3. Data Security Measures
We use industry-standard encryption, firewalls, and secure servers to protect your data. However, no system is 100% secure, so we recommend safeguarding your personal credentials.
Your Rights & Choices
Access & Update: You can review and update your personal information anytime. Delete Data: Request data deletion by contacting us (subject to legal requirements). Opt-Out: You can opt out of marketing emails or disable app notifications.
Cookies & Tracking
Our apps and websites may use cookies, analytics, and tracking technologies to enhance user experience. You can adjust cookie settings in your browser or device preferences.
Children’s Privacy
Our services are not intended for children under 13 without parental consent. If we become aware of unauthorized child data collection, we will take steps to remove it.
Changes to This Policy
We may update this Privacy Policy periodically. If significant changes occur, we will notify users via app updates or email.
Contact Us
If you have any questions or requests regarding your privacy, please contact us:
Email: [email protected]